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FAQ

Frequently Asked Questions.

Real answers from the people who do the work. These questions come directly from supply chain directors, OR managers, ASC administrators, and facilities teams working through equipment disposal and liquidation projects. If your question is not covered here, contact us directly.

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FAQ

Everything, in one place.

These questions come directly from supply chain directors, OR managers, ASC administrators, and facilities teams working through equipment disposal and liquidation projects. If your question is not covered here, contact us directly.

Top Questions

Yes. Payment is confirmed before removal begins on every transaction. We do not remove equipment before payment is issued or confirmed in writing.
Standard submissions receive a written offer within one business day. Large-scale liquidations may require one to two additional business days for a full assessment.
No. Removal is included at no cost when we purchase the equipment. There are no labor fees, transport charges, or fuel surcharges attached to any purchase transaction.
No. We are a direct buyer. The offer you receive is the amount you receive. There are no seller commissions, listing fees, or transaction fees.
Yes. We handle full facility liquidations for closing hospitals, consolidated campuses, and large ASC closures. We assign a dedicated project team and provide department-by-department coordination.
Yes. We operate across the United States — all 50 states. Our removal teams are deployed to all regions, and the same process, pricing standards, and documentation apply at every location.
Yes. Chain-of-custody documentation is provided for every asset removed on every project, delivered on the day of removal or within one business day for large projects.
Yes. Removal scheduling is aligned to your operational calendar. We work during off-hours, weekends, or within specific windows defined by your project or construction schedule.
There is no minimum quantity. We purchase single items and full facilities.
Submit your equipment list with make, model, year, and condition. Our buyers respond within one business day with a written offer.

Process Questions

Make, model, year, quantity, and condition notes for each item. Serial numbers are helpful but not required. Photos are appreciated but not required for a preliminary offer.
In writing, by email. The offer is itemized and clearly states the purchase amount, payment terms, and removal terms.
For large projects, we can structure offers on a per-item or per-category basis. Contact us to discuss how to structure the transaction for your specific project.
If there is a material difference in condition or configuration from what was submitted, our team communicates that before removal begins. Any adjustment to the offer requires your written acceptance before we proceed.
Yes. Every transaction is documented in writing. Purchase terms, payment terms, and removal terms are all specified in the written agreement.
For small lots, the process typically runs five to ten business days. For full department or facility projects, timelines are determined by project scope and your operational calendar.
Yes. References from comparable facilities are available upon request.
Payment terms are agreed upon at the time of offer acceptance. Wire transfer is standard for large transactions; other methods are available based on your facility's requirements.

Equipment Questions

Yes. Non-working equipment is evaluated for parts value and secondary market demand. We make offers on non-functional units across most equipment categories.
Yes. We accept equipment from all major manufacturers and from manufacturers no longer active in the market. Brand does not determine eligibility.
Yes. We purchase surgical instrument sets, trays, and individual pieces across all surgical specialties and in any quantity.
We do not purchase single-use disposables, expired or recalled consumables, or equipment that cannot be legally resold due to regulatory restriction. Submit any item for assessment and we will advise if it falls outside our purchasing scope.
Yes. Service-contract status does not affect our ability to purchase. The disposition of any service contract is the seller's responsibility and should be addressed with the OEM before or concurrent with the sale.
Yes. Clinical furniture, casework, storage systems, and millwork from surgical and clinical spaces are within our purchasing scope.
Yes. We purchase equipment from all hospital types and specialty configurations, including orthopedic, cardiac, neurology, oncology, and women's health facilities.
Yes. We maintain a buyer network across the country. If you are looking for a specific make and model of refurbished equipment, submit a sourcing request and our team will identify matching inventory.

Compliance Questions

Yes. Certificates of general liability and cargo insurance are available prior to the removal date on every project.
We support your facility's data handling and destruction protocols for connected devices. Data review and destruction should be completed by your IT team before or concurrent with removal; we coordinate the sequence so it is complete before equipment leaves your facility.
Yes. Our chain-of-custody documentation is structured to support equipment-retirement records for biomedical engineering, supply chain, and compliance. Consult your compliance officer to confirm the format meets your specific regulatory requirements.
We support the removal sequencing required for HIPAA-compliant disposal. Data destruction is the responsibility of your IT and compliance teams; we coordinate our timeline so that step is completed before equipment leaves your facility.
Yes. Our technicians follow infection-control requirements as specified by your facility. Terminal cleaning and special handling for equipment with potential patient contact are addressed before our team begins removal.
Yes. All technicians working in clinical environments are background-checked and can complete facility-required credentialing. Contact us in advance to confirm any specific requirements so we can prepare.
Our documentation records the disposition of each asset — what was disposed of, when, and how. For tax treatment of asset-disposal gains and losses, consult your finance and tax teams.
Equipment subject to an active FDA recall should be addressed with the manufacturer and your biomedical engineering and compliance teams before disposition. We do not purchase equipment that cannot be legally resold. If an open recall affects an item in your lot, contact us to discuss handling.
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Our buyer team responds the same business day — no call centers, no automated systems.

Contact UsCall 727-204-6707